Why am I receiving more than one bill for the same surgery?
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.
- Your anesthesia provider
- Durable medical equipment required by your doctor
- Your surgeon’s office – his/her fee for performing your surgery.
- Your pathologist – services for tissue specimens removed during surgery requiring further examination.
- An extended home health care service.
What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, American Express and CareCredit. You are welcome to visit the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery.
When should I expect my first bill?
We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.
Do you charge interest?
Are we able to set up a payment plan?
We do ask that all balances are paid in full within 30 days. If you encounter problems paying within the 30 days, please contact our office immediately at 515-224-2836 or 515-224-2835 and ask for our collections department to set up a payment plan.
What is your credit and payment policy?
Unless arrangements are made in advance, full payment is due within 60 days of your surgery. Elective and cosmetic surgery procedures must be paid in full prior to your surgery date. Full payment is due within 30 days of the statement (bill) date for our patients with insurance and 60 days from date of service for our patients without insurance. Elective and cosmetic surgery procedures must be paid in full 5 business days (for cash) and 10 business days (if personal check) before your surgery
We strongly encourage you to personally contact your insurance company about your upcoming surgery. It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date. You may be penalized by your insurance company if you don’t follow your policy guidelines. You must understand what your benefits cover and how this may affect you financially.
We will submit insurance claims for you. We may request that your deductible and copay amounts are paid on or before your date of surgery. You will receive a notice from us regarding the amount to pay. Self pay accounts (no insurance) are asked to pay 50% of the total estimated procedure on or before the date of surgery and to also sign a financial agreement keeping in mind that our balances are due within 60 days from the date of service.
If you anticipate difficulty in paying your bill within the above stated guidelines please let us know immediately at 515-224-2836.